Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When a customer purchases a subscription, they will receive repeat deliveries. These are based on the subscription duration and frequency selected.
Payment details will be stored securely and the customer will be charged for each of these deliveries, unless paid in advance.
Our subscriptions carry a strict 2-month minimum commitment. Outside of the statutory 14-day cooling-off period from the initial order, the subscription will remain locked until the second order and fully completed delivery cycle have been successfully processed, accepted, and not returned.
If a customer wants to cancel or change their subscription after meeting this minimum commitment, they can do so at any time by emailing us at info@jclarkesportsnutrition.com
See our terms of service and returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.